Saudi Bronx is not liable for any misplaced or stolen packages. If the address provided to us upon checkout matches the exact address we have shipped your order to, and your tracking number reads as successfully shipped - we are not held responsible if your package has been misplaced. Stolen / lost packages are non-refundable. Certain misunderstandings may apply, but evidence must be recorded, please contact support@saudibronx.com and we will try our best to assist you with this matter.

Pre-Orders

Pre-order & made to order items will ship once stock becomes available. The estimated delivery date will be listed in the product description of the item. You will receive an email with tracking once it’s been shipped. Pre-order shipping dates are subject to delays. Pre-Orders / Made To Order products are not eligible for cancellation or refunds.

International Orders

All international orders are shipped Delivered Duties Unpaid (DDU). This means that you, the customer, are responsible for paying your local country's import duties at time of delivery. Placing an order to an international destination serves as confirmation that you understand your responsibility to pay these fees. Unfortunately, we are unable to calculate these fees at time of purchase. Orders returned to the US from International Couriers will incur a 15% restocking fee unless otherwise discussed.

Restocking Fees

Restocking fees may be charged when merchandise is returned without the polybag, worn/damaged, care label removed, etc. Restocking fees may also be charged if merchandise is returned without all the original packaging, instructions, and accessories. Restocking fees are deducted from the customer's refund on original purchase when an item is returned.

Returns

Domestic orders can be returned for free within 15 days of the order being received. International orders will incur a fee for processing.

All returned items must be in new unworn condition with tags still attached. Returned items received in any other condition will be sent back at your expense unless otherwise agreed upon. We are unable to accept returns after 15 days of delivery. You can contact support@saudibronx.com to initiate your return.

Exchanges

Orders can be exchanged within 15 days of the order being placed. In certain situations, we may be able to exchange damaged or mislabeled items for the proper item or size for free within 15 days of the order being placed. Please note, we are unable to provide exchanges for international orders. For international exchanges, we ask that you initiate a return and place a replacement order. You can contact support@saudibronx.com to initiate your exchange.

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